The Definitive Guide to Consumer Psychology: Analyzing "Schiffman, L.G. & Kanuk, L.L. (2010). Consumer Behavior (10th Ed.). Pearson Prentice Hall"
Schiffman and Kanuk discussed how the internet had shifted power from the marketer to the consumer. They Consumer Behavior (10th Ed
Published in the wake of the global financial crisis of 2008, the 2010 edition of Consumer Behavior arrived at a unique moment in economic history. Consumer confidence was shaken, spending habits were shifting from conspicuous consumption to value-based purchasing, and the role of digital technology in the decision-making process was becoming undeniable. Consumer confidence was shaken
The 10th edition addressed these shifts head-on. Unlike earlier editions that focused heavily on traditional advertising, this version began to integrate the nascent power of the internet and mobile technology as primary influencers of consumer behavior. It serves as a snapshot of a transitional era—capturing the last days of the "purely traditional" marketing model while heralding the onset of the digital age. L.G. & Kanuk
Before delving into the content of the book, it is essential to recognize the authority behind the text. Leon G. Schiffman is a distinguished figure in the field of marketing, known for his ability to translate complex psychological theories into accessible marketing strategies. Leslie Lazar Kanuk, a Professor Emeritus of Marketing at the City University of New York, brought rigorous academic standards and a deep understanding of consumer research to the text.
While newer editions have since updated the text for the smartphone era, the 2010 edition was prescient in its focus on two key areas: the rise of e-commerce and the ethical consumer.
The brilliance of lies in its structured approach to the consumer's mind. The text is methodically divided into several key sections, each addressing a critical stage of the consumption process.